TERMS AND CONDITIONS

A. Resale Certificates
In order to comply with state and local tax law requirements, tax exempt customers must provide to Simplyfine properly executed resale certificate exemption form(s) for all states where the tax exempt customer is registered for sales tax purposes. If any tax-free purchase under a tax exempt customer’s resale certificate(s) is used in any manner that would not exempt the sale from tax, the customer will be held responsible for either paying the tax due directly to the proper taxing authority when the applicable state law so provides or informing Simplyfine for added tax billing. Resellers withdrawing items from stock for personal consumption are responsible for self-assessing use in accordance with applicable tax law. Separate resale certificate exemption form(s) must be provided for each of the tax exempt customers legal entities that does business with Simplyfine. The forms must identify the customers legal entity information as registered for tax purposes, Customers federal employer identification number or TIN, and any names utilized as “doing business as” (DBA) names. Tax exempt customers state resale registration number(s) should be listed for every state in which tax exempt customer is registered for sales tax purposes. The form must have an authorized signature and be dated to be effective. Simplyfine will set up separate bill-to account numbers on its system for purchases by each of tax exempt customers legal entities.

B. Order Processing and Payment

Pricing, Product Specifications and Policies
Simplyfine’s competitive pricing, product specifications and policies are published quarterly in our price book. Naturally, to stay current with the market, we reserve the right to update pricing, product specifications and policies, including these Terms and Conditions without prior notice. Any discrepancies in regards to pricing must be called in within 30 days from invoice date. Simplyfine only ships to USA Addresses and No Post Office Boxes are accepted for ANY shipment.

Handling and Processing Charge
A flat-rate Handling and Processing Charge of $2.75 is applied to all orders.

Small Orders
You may place orders for as little as $50.00. To accommodate occasional and inevitable Small Orders, anything less than $50.00 will incur a Small Order Charge of $5.00. Small Orders will ship ground only, and the $5.00 Small Order fee is reflected as part of the freight cost. Small Orders also receive the Handling and Processing Charge outlined above.

Special Order Items
Special Order Items will ship UPS Ground. Allow up to one week for delivery. Special Order Items will be charged to your credit card by Simplyfine, and our current Terms & Conditions will apply.  Special Order Items are non-returnable. You will be informed of this at time of order, and this will be indicated on your invoice.

Cancellation Policy
To speed our service, orders are transmitted immediately into our warehouse selection process and therefore may not be canceled. You will be responsible for all freight charges and a 15% restocking fee on refused deliveries.

Freight Policy
For your orders of 100 lbs. or less, Simplyfine will ship via UPS or FedEx and will bill you freight at actual ground rates. All hazardous material orders and all orders over 100 lbs. ship via the best ground service and are charged at actual carrier rates. A flat-rate Handling and Processing Charge of $2.75 is applied to all orders, $0.65 per $100.00 value is added to Freight Charges. Dimensional freight charges will be accessed to the order in accordance with the carriers.

Fuel Surcharge
In addition to the freight policy (above) Simplyfine reserves the right to adjust charges due to carrier fuel charges.

Payment Terms
Simplyfine reserves the right to refuse to sell to any persons or firms. Payment must be made at time of purchase. We accept payment as follows:

Inquiries about credit requirements should be addressed to Credit Department, Simplyfine, 1073 Whirlaway Ave, Naperville, IL 60540-7637

C. Merchandise Returns

Our Customer Service Department stands ready to assist and make these transactions as easy as possible. Contact our Customer Service site within 14 days of your purchase.
Naperville, IL 630-699-7020 Fax: 630-420-7004.

Obtaining a Return Authorization Number
Prior to ANY Return, these three steps will ensure a smooth process. These essential steps pertain to ANY and ALL Returns.

Simplyfine Shipping Errors — Obtain an RA number (above).
We apologize for any errors caused by Simplyfine and will gladly take the product back, as long as you make your claims for Shipping Errors within five (5) working days of delivery of goods.

Customer Ordering Errors — Obtain an RA number (above).
We are happy to take back product ordered in error and we assess a 15% restocking charge for this service. Returns must be in the original packaging and factory sealed where applicable. If the product is not received in salable condition, it will be returned to you at your expense. Special order items are not returnable as outlined in the Special Order Items section above. Follow “Preparing your Return for Shipment” (above).

 Hardware Product Returns — Obtain an RA number (above).
All Hardware return requests must be made within 14 days of original invoice. Hardware returns must be unused, unopened and in resalable condition. A restocking fee of the lesser of 15% or $25.00 per unit will be charged. Defective and DOA machines will be tested upon receipt at Simplyfine. If the machine is defective, a replacement will be shipped; if the machine tests OK, it will be returned to you at your expense. Follow “Preparing your Return for Shipment” (above).

All Software Product purchases are FINAL and ARE NOT RETURNABLE.

Defective Returns (Excludes Software) — Obtain an RA number (above).
Defective and DOA hardware will be tested upon receipt at Simplyfine. See Defective Returns Exceptions below for products that may not be returned as “Defective”. All qualifying Defective returns must be shipped within 30 days of original invoice to: Simplyfine Defective Returns, 1073 Whirlaway Ave, Naperville, IL 60540-7637

PLEASE NOTE: To ensure proper credit to your credit card account, all defective product must be returned in its original carton with ALL original pieces, packing materials and manuals. Follow “Preparing your Return for Shipment” (above).

Defective Returns Exceptions
The following are exceptions to our defective return policy.

Truck Shipments
Please note that the Consignee is fully responsible for the number of pieces signed for at the time of delivery. Skids must be broken down and cartons counted immediately before signing the driver’s Delivery Receipt. Simplyfine will deny a short ship claim unless the Delivery Receipt is noted “short” or “damaged” and the number pieces received is specified on the Delivery Receipt. Customer Service should be promptly contacted upon discovery of the shipping problem.

Returns to Manufacturer ONLY
The following vendors must be contacted directly for credit/replacement of defective merchandise. In accordance with Manufacturer Policy, Simplyfine will not accept items made by these vendors for return and will not issue credit. However, we will do our utmost to assist you in getting proper resolution from these manufacturers.

Damaged Goods (Excludes Software)

Interior Damage Only
If the exterior package/carton is intact and only the interior product is damaged, contact our Customer Service Departments for an RA number (phone number listed under Merchandise Returns, above).

Exterior Carton Damage by Carrier
If the exterior package/carton is damaged, causing damage to the contents, you MUST keep the original package/carton and then call Customer Service for a claim to be filed. If the original damaged package/carton is not available, there will be NO chance for a credit to be issued to you. See specific Carrier Policies below.

Specific Carrier Policies

FedEx — Damaged in Transit, Non-Delivery, or Denial of Signature Claims
Claims for FedEx shipments damaged in transit, non-delivery, or denial of signature must be made within 5 days of original invoice.

UPS Damaged in Transit Claims
Claims for UPS shipments damaged in transit must be made within 5 days of date of original invoice AND, original shipping carton must be retained.

LTL Damaged in Transit Claims
Claims for LTL shipments damaged in transit must be accompanied by delivery receipt with damages described on receipt and signed by recipient at time of delivery.